# Privacy Policy

**Effective Date:** [DATE]

Konnekta (“Konnekta,” “we,” “us,” or “our”) provides a customer engagement, lead management, automation, appointment, and AI-assisted communication platform for businesses.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you use Konnekta, including our website, application, integrations, and related services.

## 1. Information We Collect

### 1.1 Information You Provide to Us

When you create or use a Konnekta account, we may collect information such as:

- Name
- Email address
- Phone number
- Authentication information
- Business name
- Industry or business type
- Business preferences and goals
- Business context
- Workspace configuration
- Other information you choose to provide

Passwords are handled through our authentication systems and should not be stored or exposed in plain text.

### 1.2 Customer and Lead Information

Businesses using Konnekta may store or process information about their own customers, prospects, and leads.

This may include:

- Names
- Contact details
- Messages and inquiries
- Appointment information
- Lead information
- Custom fields
- Notes
- Sales or revenue information
- Other information collected through conversations, forms, integrations, or business workflows

When we process this information on behalf of a business, that business generally determines why and how the information is used, while Konnekta provides the technology used to process it.

### 1.3 Information from Connected Services

If you connect third-party services to Konnekta, we may receive information necessary to provide the integration.

For example:

- **Facebook / Meta:** Page information, account identifiers, customer messages, sender information, and other messaging data authorized through the connection.
- **Google Calendar:** Calendar information, appointments, events, availability information, and related account information according to the permissions you grant.

We only intend to access information reasonably necessary to provide the features you enable.

## 2. How We Use Information

We may use information to:

- Provide and operate Konnekta.
- Manage accounts, contacts, leads, conversations, pipelines, appointments, and workflows.
- Send and receive customer communications through connected services.
- Provide automation and AI-assisted functionality.
- Synchronize appointments and calendars.
- Provide customer support.
- Maintain security and prevent abuse.
- Analyze and improve our services.
- Identify usage trends.
- Request feedback.
- Send important service and administrative information.
- Comply with legal obligations.
- Enforce our Terms and Conditions.

## 3. AI-Assisted Features

Konnekta may provide AI-assisted functionality such as:

- Smart Response
- Extracting information from conversations
- Understanding customer inquiries
- Assisting with automated workflows
- Identifying information relevant to a lead or customer record

When AI features are enabled, relevant portions of business context, customer messages, workflow information, and other necessary information may be transmitted to third-party AI service providers for processing.

AI-generated responses may be inaccurate. Konnekta is designed to avoid intentionally inventing unsupported information such as prices, policies, or availability, but businesses remain responsible for reviewing their configuration and the use of automated responses.

## 4. How We Share Information

We may share information with service providers that help us operate Konnekta, including providers of:

- Hosting and infrastructure
- Databases
- Authentication
- Communications
- Monitoring
- AI processing
- Other technical services

We may also share information with third-party integrations specifically enabled by users, such as Meta/Facebook and Google.

We may disclose information when required by law, regulation, legal process, or valid government request, or when reasonably necessary to protect Konnekta, our users, or others.

**Konnekta does not sell personal information.**

## 5. Third-Party Integrations

Third-party services connected to Konnekta operate under their own terms and privacy practices.

Authorizing an integration allows Konnekta to communicate with that provider according to the permissions granted by the user.

Users may disconnect supported integrations when they no longer wish Konnekta to access them.

## 6. Data Retention

We retain personal information only for as long as reasonably necessary to:

- Provide Konnekta.
- Fulfill the purposes described in this Policy.
- Maintain legitimate business and security records.
- Resolve disputes.
- Comply with legal obligations.

Customer information stored on behalf of a business may also be retained according to that business's instructions and account status.

Deleted information may remain temporarily in backups or system logs until those records are securely overwritten or deleted according to our normal retention procedures.

## 7. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect information from unauthorized access, alteration, disclosure, loss, or destruction.

However, no online service or method of electronic storage can guarantee absolute security.

## 8. International Processing

Some of Konnekta's infrastructure or third-party service providers may process information outside the Philippines.

Where applicable, we take reasonable measures to ensure that personal information remains protected when processed by third-party service providers or across jurisdictions.

## 9. Your Privacy Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to:

- Be informed about how your information is processed.
- Access your personal information.
- Request correction of inaccurate information.
- Object to certain processing.
- Request deletion or blocking where applicable.
- Withdraw consent where processing relies on consent.
- Lodge a complaint with the appropriate authority.

To exercise a privacy right, contact us at:

**privacy@konnekta.ph**

## 10. Customer Data Requests

If you are a customer of a business that uses Konnekta, that business may be responsible for deciding how your information is used.

We may therefore refer your request to the relevant business where appropriate while assisting them with fulfilling legitimate data requests.

## 11. Children's Privacy

Konnekta is intended for business use and is not designed for children to create business accounts.

We do not knowingly solicit personal information directly from children for the purpose of creating Konnekta business accounts.

## 12. Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology, legal requirements, or business practices change.

We will update the effective date when changes are made and provide additional notice where appropriate.

## 13. Contact Us

For questions, privacy requests, or concerns:

**Konnekta**  
Operated by: **[LEGAL NAME / BUSINESS NAME]**  
Email: **privacy@konnekta.ph**  
Address: **[BUSINESS ADDRESS]**